FAQ

Shopping

Shipment queries

Orders are processed and shipped within 24 hours between Monday and Friday, excluding public holidays.

Orders placed after the cut-off time (11:00 am NZ) will be processed the following business day.

Shipment time varies depending on your country and location. 

We use DHL for shipping orders.

Do you ship to my region?

Yes! We ship to just about every single country in the world. 

Returns, Replacements and Refunds

As a matter of our company policy, we do not refund or accept returned items. 

We accept replacing your purchased item only if the product is:

considered defective as a result of the manufacturing process; or 

Damaged during the transit  

In these instances, please notify us within seven (7) days of receiving the defective product and email info@hudafode.com. 

Can I cancel my order

We can cancel your order if it has not been shipped. 

How much will I be charged for shipping

Shipping rates depend on your country and location.

Shipping is free for orders of over $100 NZD to New Zealand. 

For international orders, we pay 50% of the shipping cost on orders of $100 NZD or more 

Shipping charges will appear in checkout and will be added to the total purchase. 

How much tax & duty will I be charged

By shopping with us, you agree to pay all additional costs resulting from customs clearance charges, import duties, local taxes, and/or any other import fees. 

Products

What are microfiber brushes?

See description on our product page

Why use an antibacterial beauty blender?

Unlike other beauty blenders our high density blender does not absorb and retain the product therefore no build-up of bacteria and transfer to skin. Must be washed between usage.

Are any of your products tested on animal?

All products sold in hudefode.com and/or under Huda Foda Limited brand are animal cruelty-free - vegan  and  have not been tested on animals.